• Clover Boutique Hotel & Suites – Ras Al Khaimah
  • One to One The Village – Abu Dhabi
  • One to One Ain Al Faida – Al Ain
  • Concorde Hotel  – Fujairah
  • The Reuan Thai Village, Thailand
  • One to One Suites – Dhour Choueir
  • Avenue – Antelias, Lebanon
Clover Boutique Hotel & Suites – Ras Al Khaimah

The Story

Privacy Statement

Internet privacy browsing

We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including onetoonehotels.com and other affiliate sites included within onetoonehotels.com, which are listed in this privacy statement (“Statement”).

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement through major processes and areas so that you can quickly link you to the information of most interest to you.

At One to One Hotels, our goal is to meet your needs and expectations form the foundation of everything we do–including protecting your privacy. If after reviewing this Statement, you have any questions or privacy concerns please send an email to info@onetoonehospitality.com or send a letter to:

One to One Hospitality

P.O.Box 46689
Abu Dhabi, UAE

t. +971 2 495 2000
f. +971 2 495 2001
e. info@onetoonehospitality.com

This Web site does not collect personally identifiable information when you browse through it and request pages from our servers, unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address or any other personally identifiable information just because you browse the Web site, unless you:

  • Access the Web site from a link in an email that we sent;
  • Have created a profile and you either log-in to your account or choose to be remembered via your cookie

In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header.

We collect the HTTP request header information in order to make our Web site function correctly. We also use this information to personalize content presented to you and to better understand how visitors use our Web site and how we can better tune it.


The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a One to One Hotel, unless you tell us otherwise, the information you provide will be used by us for the marketing of our hotels and services. We may use the services of third-party mail houses for the sole purpose of mailing materials.

Information we collect and how we use it

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation.

We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:

  • Send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel
  • Notify you about special offers and promotions as described in the email section of this privacy statement
  • Send you periodic satisfaction or market research surveys

You can opt out of marketing emails at any time. On occasion, we use third parties to provide us with additional contact information about you, given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and purposes.

Securing the transmission and storage of information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information.

When we ask you for credit card data, it is transferred over a secured line. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”

After information reaches One to One Hotels, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of One to One Hotels. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.

Travel related services

To provide you with a single source for purchasing packages that include other travel-related services such as car rentals or excursion trips, we have entered into agreements with select reputable third-party travel companies.

If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., car rental) for processing. We have entered into contracts with these third-party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request.

The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner, in the past or in the future, is subject to their privacy statement and practices, for which One to One Hotels has no responsibility.

Disclosure of Information to third parties

In addition to the travel-related services and the required information sharing described directly above, One to One Hotels does use the services of third parties, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for the One to One Hotels. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the one we specify. 

Pixel tags

One to One Hotels and its third-party service providers use pixel tags (also known as “clear gifs” “beacon gifs” etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings. One to One Hotels and our email service provider use pixel tags to:

  • Track customer response to One to One Hotels advertisements and Web site content.
  • Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a “coded sensor” in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
  • Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us.
  • Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

Emails about special offers and promotions and opt-out

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you make a reservation, register to our e-news or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you.

These communications will relate to One to One Hotels offers which may also include the promotions of select and reputable third parties with whom we have a strategic marketing relationship because they offer products or services that we believe would be of interest to you.

We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send One to One Hotels related email.

We provide you the ability to define and modify your mailing preferences online at anytime, including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.

Events and meetings

If you would like to submit a request for proposal online you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to One to One Hotels as an email via the Internet and is not encrypted.

Personally identifiable information you provide to us will be treated as confidential information and is subject to our company’s security procedures and policies regarding protection and use of confidential information.

Careers at One to One Hotels

One to One Hotels uses select private label databases and tools hosted by third parties on their Web sites to collect information from individuals that wish to be considered for potential employment. Information you provide to us via these private label services is accessible and confidential.

One to One Hotels will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on our behalf.

Other sites

One to One Hotels is only responsible for the privacy statement and content of this Web site. We are not responsible for the data collection, use practices, privacy policy or the use of cookies on Web sites that you have accessed this Web site from.